Assessor Resource
PSPWPR401A
Process incoming workplace relations enquiries
Assessment tool
Version 1.0
Issue Date: May 2024
In practice, people processing incoming workplace relations queries may be working:
as first line response staff in an advisory body, providing general advice to external clients, such as employees, employers, human resources staff and union members
in the human resources division of an organisation, providing advice in response to internal queries
This unit covers the ability to process incoming workplace relations enquiries. It includes the timely and prescribed response to calls and emails using information and communications technology and systems, and the completion of associated recording and reporting tasks.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)